We don't use custodial apps or platforms because we teach Self-Custody. No one should have control over your digital assets but you, and all assets are sent directly to your wallet address.
Before purchasing assets, every client must complete a simple KYC check for your safety and ours
KYC stands for "Know Your Customer". This is a simple process, similar to a background check, where a client provides information to verify their identity, and also identify any potential fraud concerns or history of illegal activities. Information that needs to be provided can include:
- Front and back of I.D. – Social Security Number – Proof of Address – Email Address | Phone Number
Our first priority is the safety of our clients and the integrity of our services. Completing the KYC process is mandatory before any services take place to acquire assets.
After submitting your information, KYC is usually approved or denied by our third-party clearance service between 24 to 48 hours. If you do not receive an email or communication from us after that timeframe, feel free to contact us at (424) 312-9796 to check on the status. Please be advised we do not have control over the decision given by our third-party background clearance service, and a denial can not be overturned.
After completing and passing KYC, a team member will reach out to you directly for purchasing. The Bitcoin Banq provides white glove service and asset transactions are completed manually. 1. Pass KYC Clearance - All clients must complete and pass KYC. 2. Have Wallet Ready - Digital assets will be sent directly to your wallet address. Please have your wallet downloaded and your wallet address ready at the time of purchase. If you are a beginner and are not familiar with wallet setup, please schedule a consultation here before purchasing. 3. Meet Purchasing Minimums - All digital asset purchases require a minimum of $500. The maximum purchase limit per day is $5,000, unless another amount is requested. For high limit requests, a team member will advise additional steps.
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